Terms & Condition

Terms & Conditions

Effective Date: 7th May 2019

Welcome to NikkiFlower, registered in the name of NF Gifts Pvt Ltd under the Indian Government, an eCommerce platform for flowers, gifts, and chocolates. By using our website, application, or services, you agree to these Terms & Conditions. If you do not agree, please refrain from using our platform.

1. General Terms

• These Terms & Conditions are governed by the laws of India and constitute the entire agreement between you and NikkiFlower.

• If any provision is deemed invalid or unenforceable, the remaining terms shall continue to apply.

• NikkiFlower may offer promotional offers subject to additional terms, which you agree to by availing them.

• We reserve the right to modify these Terms & Conditions at any time without prior notice. Your continued use of our services constitutes acceptance of the changes.

• For queries, contact us at wecare@nikkiflower.com.

2. Account Registration

• You must be of legal age to form a binding contract.

• You agree to provide accurate, current, and complete information during registration.

• NikkiFlower may suspend or terminate accounts providing false information.

• You are responsible for maintaining account confidentiality and notifying us of any unauthorized access.

• Access to secure areas of the site is restricted to authorized users; unauthorized access may lead to legal action.

3. Buying Terms

• NikkiFlower reserves the right to accept, decline, or cancel any order under unavoidable circumstances.

• Order confirmation does not guarantee delivery.

• If an order is canceled by NikkiFlower, the refund will be processed within 15 business days.

• Payment methods include:

  • Credit/Debit Cards

  • Bank Transfer

  • Third-party payment services

4. Product Descriptions

• We strive for accuracy but do not guarantee product descriptions, titles, specifications, or pricing to be error-free.

• The complimentary message card may be printed or handwritten, depending on delivery location.

5. Delivery Policy

• Orders are confirmed and shipped based on product availability and delivery location.

• We may cancel orders if items are unavailable, with a full refund issued.

• NikkiFlower reserves the right to refuse service at its discretion.

Order Cut-off Times for Same-Day Delivery:

• Standard: Before 6:00 PM IST

• Fixed Time: Before 6:30 PM IST

• Midnight: Before 7:00 PM IST

We are not liable for delivery failures due to:

• Bad weather, political disruptions, or unforeseen circumstances

• Incorrect address provided

• Recipient unavailability or refusal

• Locked premises

Attempted Delivery & Redelivery Policy

• If the recipient refuses to accept the product or the delivery attempt is unsuccessful due to unavailability, no refund will be issued.

• If you request redelivery, you must email us at wecare@nikkiflower.com within 4 to 5 hours of the failed delivery attempt and pay the additional delivery cost.

In case of duplicate orders, NikkiFlower will attempt to contact the customer. If unreachable, the final discretion lies with us.

6. Returns & Refunds

• Due to the perishable nature of our products, we do not accept returns.

• Refunds will only be issued for cancellations made within 48 hours of purchase, except for personalized and courier products.

• Refunds for perishable items are only considered in cases of non-delivery or wrong/defective delivery.

• In cases where an incorrect or defective product is delivered, we require photographic proof within 6 hours of delivery to process a refund or replacement.

• To request cancellations or refunds, email wecare@nikkiflower.com.

7. Privacy & Data Deletion

• Users can request the deletion of personal information by emailing us.

• Deletion of data may result in account cancellation and restricted access to site features.

• We comply with applicable data protection laws and do not sell customer data to third parties.

8. Limitation of Liability & No Compensation Policy

• NikkiFlower’s maximum liability is limited to the amount paid for the order.

• We do not offer any compensation for delays, lost deliveries, or indirect damages.

• Users agree that NikkiFlower shall not be held liable for any consequential, incidental, or special damages arising from the use of our services.

9. Governing Law & Dispute Resolution

• These Terms shall be governed by the laws of India.

• Disputes will be subject to the exclusive jurisdiction of the courts in Dhanbad, Jharkhand.

10. Promotions & Discount Codes

• Only one promotion/voucher/coupon code can be used per transaction.

• NikkiFlower reserves the right to withdraw promotional offers at any time without notice.

• Social media competition winners are selected randomly, and results are not subject to dispute.

For any concerns, please contact us at wecare@nikkiflower.com.

By using NikkiFlower, you acknowledge and agree to these Terms & Conditions.